Service
Coraid Support Plans
CORAID offers 3 levels of support service plans. The service plans offered are:
The Hardware Warranty is included with the purchase of all new equipment.
The hardware warranty covers any hardware failure for 36-months from the original purchase date.
If there is a hardware failure, it should be reported to Coraid's support team.
Once the diagnosis is complete, a RMA will be created.
The part should be returned to Coraid.
Once it is received, the replacement part will be sent via 3-day delivery service.
If faster delivery is requested, it must be paid by the customer.
The hardware warranty includes firmware upgrades for the first year.
Any firmware updates that are released will be available for download.
eSupport Service Plan (optional)
The eSupport Service Plan is an electronic support level offering.
Customers have access to the Customer Support Web Portal and email access to Coraid’s support staff, support@coraid.com.
While products are covered by eSupport, there is access to all firmware and software updates that are released.
24x7 Service Plan (optional)
The 24x7 Support Service Plan gives you 24 hour, 365 day access directly to Coraid's support staff via email or phone.
Customer's on the 24x7 Support Service Plan also receive priority handling of support cases.
If there is a hardware failure, customers with the 24x7 Support Service Plan will receive advance shipment of failed parts.
Replacement parts are shipped via next business day to your location for domestic customers.
International customers will receive parts as soon as possible.
Customer has 30 days to return parts.
If parts are not returned within 30 days, then customer will be invoiced for the list price of the part.
Please contact shop@basis.biz for pricing and purchasing of the eSupport and 24/7 Service Plan support options.
CORAID offers 3 levels of support service plans. The service plans offered are:
- Hardware Warranty
- eSupport Service Plan
- 24x7 Service Plan
The Hardware Warranty is included with the purchase of all new equipment.
The hardware warranty covers any hardware failure for 36-months from the original purchase date.
If there is a hardware failure, it should be reported to Coraid's support team.
Once the diagnosis is complete, a RMA will be created.
The part should be returned to Coraid.
Once it is received, the replacement part will be sent via 3-day delivery service.
If faster delivery is requested, it must be paid by the customer.
The hardware warranty includes firmware upgrades for the first year.
Any firmware updates that are released will be available for download.
eSupport Service Plan (optional)
The eSupport Service Plan is an electronic support level offering.
Customers have access to the Customer Support Web Portal and email access to Coraid’s support staff, support@coraid.com.
While products are covered by eSupport, there is access to all firmware and software updates that are released.
24x7 Service Plan (optional)
The 24x7 Support Service Plan gives you 24 hour, 365 day access directly to Coraid's support staff via email or phone.
Customer's on the 24x7 Support Service Plan also receive priority handling of support cases.
If there is a hardware failure, customers with the 24x7 Support Service Plan will receive advance shipment of failed parts.
Replacement parts are shipped via next business day to your location for domestic customers.
International customers will receive parts as soon as possible.
Customer has 30 days to return parts.
If parts are not returned within 30 days, then customer will be invoiced for the list price of the part.
Please contact shop@basis.biz for pricing and purchasing of the eSupport and 24/7 Service Plan support options.